£0.00 0
Cart

No products in the cart.

service level agreement

www.expectingclasses.co.uk

General Service Level Agreement Note

We’re here to serve you and help you have the best experience of pregnancy, birth and early parenting. Everything covered below as well as in our Terms & Conditions and in our Privacy Policy is there to facilitate the best outcome for you, for us and to satisfy the laws in various countries. If you have any questions relating to any of it please do get in touch with us to discuss it.

Please note as part of our services we aim to be in regular contact with you in order to best support you – please do check out our privacy policy for full details. We won’t ever spam or bombard you with nonsense!

Service Level Agreement Relating to in person, Midwife Classes

Expecting offer access to our antenatal course content through affiliated, self-employed midwives. The full amount for a customers booking stated on the relevant booking page must be paid to the before the first midwife led class the customer (and (birth) partner) attend. Failure to pay this amount will result in the customer (and (birth) partner) not being permitted to attend the class. If the customer pays the full amount once the course has started the customer (and (birth) partner) may then access the remaining sessions of the course & receive access to the online course for any sessions missed.

Details of class times may vary from time to time and are published on the website. Expecting reserves the right to change class times or cancel classes at its discretion. If sessions within a course are cancelled due to unforeseen circumstances the relevant Expecting midwife will endeavour to find another suitable time to hold the class. If this is not possible Expecting will give the
customer temporary access to the online course so that course material is still covered. If classes are cancelled including the final class and a suitable time cannot be found for a replacement class, customers will be given temporary access to the online course and the option to have a video call with an Expecting Midwife.

If a whole course is cancelled by the Expecting midwife and no suitable replacement class can be offered to the customer then a full refund shall be issued and access to the online course be made available at a discounted rate.

If the customer fails to attend a class for any reason, Expecting will provide the customer with temporary access to the online course for the session missed. No refunds will be issued in the event that a customer misses a midwife led class.

If the customer cancels more than one calendar month before the first session, a 25% deposit will be retained by/owed to ExpectingClasses. The remaining balance will be refunded to the client, however if they cancel less than one calendar month before the first session, their payment is non refundable. It is at the discretion of the the Expecting midwife to decide otherwise. For further details please see our Terms & Conditions.

It is at the discretion of the Expecting midwife to decide if a matter discussed is too complex or if information provided is insufficient. The Expecting midwife may then advise you to seek medical advise and/or discuss the matter with your midwife, GP or obstetrician. It is then your responsibility to do so.

Expecting does not tolerate abusive or threatening behaviour directed at Expecting midwives or other clients in classes. Expecting midwives reserve the right to refuse admission or remove you from a class if behaviour is deemed unacceptable.

Service Level Agreement Relating to the Online Course

Upon purchasing the online antenatal course customers will be given 31 days access to four videos covering the core curriculum content provided by Expecting. It is the customer’s responsibility to purchase the online course at a suitable time to allow them to watch all four videos and make use of the additional midwife video call before birth. Expecting offers a guide to help you watch these at the most likely appropriate time given mean gestation times but cannot guarantee these to be accurate for each individual. The videos will still be available at any point during the 31 days and are still useful even after birth. Expecting will provide multiple times to suit the customer in which to arrange a midwife video call. The midwife video call can be arranged even after the 31 day period and up until 28 days after the customers baby/babies are born.

Video calls with an Expecting midwife will last approximately 40 minutes.

It is at the discretion of the Expecting midwife to decide if a matter discussed is too complex or if information provided is insufficient. The Expecting midwife may then advise you to seek medical advise and/or discuss the matter with your midwife, GP or obstetrician. It is then your responsibility to do so.

Expecting does not tolerate abusive, threatening behaviour directed at midwives during video calls and reserve the right to terminate the call at any time should such behaviour occur.

Service Level Agreement Relating to Online Webinar Style Courses

We offer live webinar courses, run online via the video-conferencing Zoom. The customer is responsible for ensuring that they have access to this technology and technologies required for its use at the advertised time.

If for any reason the customer is unable to attend the course on the advertised time, the customer will be offered the opportunity to attend a class at another time or to receive access to a Zoom recording of the course.

If the course is cancelled by Expecting, the customer will be offered a place on an alternative class. If this is not suitable the customer will be offered access to a Zoom recording of the course or a refund in full.

Service Level Agreement Relating to Baby Massage/Baby Yoga

Expecting offer Baby Massage & Baby Yoga classes. On booking the full amount for a customers booking stated on the relevant booking page must be paid.

Details of class times may vary from time to time and are published on the website. Expecting reserves the right to change class times or cancel classes at its discretion. If sessions within a course are cancelled due to unforeseen circumstances the relevant Expecting midwife will endeavour to find another suitable time to hold the class & potentially add more than one class to ensure all participants complete the course.

If a whole course is cancelled by the Expecting midwife and no suitable replacement class can be offered to the customer then a full refund shall be issued.

If the customer fails to attend a class for any reason, no refunds will be issued in the event that a customer misses a class.

It is the responsibility of the participant to inform the Expecting midwife of any contraindications their baby/babies may be experiencing and their responsibility not to massage/join in yoga moves accordingly. The participant takes full responsibility for the health of their child. It is the responsibility of the participant to move slowly in and out of postures, to rest if needed and not to treat the class as a competitive sport. By participating, the participant knowingly and voluntarily and expressly waives any claim they may have against the Expecting midwife for injury or damages they or the baby they bring sustains as a result of participating in the class.

It is at the discretion of the Expecting midwife to decide if a matter discussed is too complex or if information provided is insufficient. The Expecting midwife may then advise you to seek medical advise and/or discuss the matter with your midwife, GP or obstetrician. It is then your responsibility to do so.

Expecting does not tolerate abusive or threatening behaviour directed at Expecting midwives or other clients in classes. Expecting midwives reserve the right to refuse admission or remove you from a class if behaviour is deemed unacceptable.


© 2024 Expecting Antenatal Classes